Frequently Asked Questions

General FAQS

  • Please make sure to have all the required project materials ready by the agreed-upon start date unless discussed prior. If you fail to do so, there may be a need to reschedule the project for a later date and/or charge a restart fee.

  • Payments are divided into two parts. You must pay a 50% non-refundable deposit upfront to confirm your booking. The remaining 50% is to be paid on the final date or when the project is finished (whichever happens first).

  • No, all deposits are nonrefundable because they secure your spot in my schedule. I book projects in advance to ensure that I can give each client the time they deserve. If you cancel, it may leave an empty spot that could have been filled with another project. Deposits ensure that clients are committed to their projects.

  • If you're still not satisfied after two rounds of refinement, we'll keep refining the project at my hourly rate. We start with a detailed questionnaire and discussion to make sure we're aligned, so usually two rounds of refinement are enough.

  • I usually book about four weeks in advance, so I would recommend getting in touch with me as soon as you start thinking you need a designer and well before your deadline.

Branding FAQS

  • An icon is a symbol that represents your brand, easy to recognize and bold. For example, the Nike swoosh.

    A sub-mark is a simplified version of a logo used when the main logo is not suitable. The sub-mark is more versatile, especially for social media, stickers, stamps, and industry-specific applications.

    An alternate logo is a slightly different version of the main logo. It may be oriented horizontally or vertically. Having an alternate logo ensures that your brand is consistent across different platforms and mediums.

    Keep in mind that your brand is much more than just a logo. It encompasses your website, color scheme, tone of voice, marketing messaging, copywriting, and photography.

  • A mood board is a collection of colours, images, and brand inspirations that are created based on your responses to a questionnaire. This serves as a starting point for your project, but please keep in mind that none of the images, fonts, colours, textures, or other elements included in the mood board will be incorporated into your final design. I will use the mood and direction established in the mood board to create a design that is original and tailored specifically to your business.

  • Your brand guidelines will include your logo variations, color palette, buzzwords, visual inspiration, font selection, and hierarchy. They also cover the correct use of your logo and files, as well as how to implement your brand in different contexts. These guidelines are beneficial not only for you as the owner but also for anyone who plans to use your brand in the future, including designers and web developers.

  • In order to start branding projects, I require your design questionnaire to be completed with your business details. It is essential that you have a clear understanding of your target audience, business mission, products and services, and a general idea of styles that appeal to your target audience. It's also important to know your business name. Let me know if you need any assistance.

  • Tamar Guse Design currently does not offer printing services, but I can assist you in finding a print company based on your requirements.

  • All deposits are nonrefundable. The reason behind this policy is to secure your spot in the queue and enable me to book projects well in advance. My scheduling system ensures that each project receives the necessary time and attention it deserves. If I turn away clients for your reserved time slot, it may result in an empty spot that could have been given to another project. Requiring deposits helps to ensure that clients are fully committed to moving forward with their projects.

Website FAQS

  • I strongly believe that Squarespace is the top choice for most small to medium-sized businesses today. It combines beauty and functionality, offering the flexibility, mobile-friendliness, and easy editing features needed for anyone managing website content.

  • Currently, I exclusively design using Squarespace.

  • Please ensure that you have all the text and images for your website ready by our agreed-upon start date. Failure to do so could result in rescheduling the project to a later date and/or a restart fee.

    It is best to plan and prepare the project thoroughly before designing begins. When the project goals are finalized beforehand, we can work with a clear direction and purpose.

  • If you pay a deposit to reserve your spot but fail to complete your project homework or prepare your content, you will be moved to the next available spot. You will also need to pay an extra 50% fee to reschedule and book your project again.

  • Website hosting is a service that lets you put your website on the Internet - it's like the "land" where your website lives. Squarespace is your website host, the platform that makes your website visible on the Internet. To launch your site, you'll need to buy a hosting plan, similar to buying "land". The Business Plan is an optional purchase that we discuss before your website goes live, and it has separate fees.

  • To host your website, you'll need to buy a Squarespace hosting plan separately. (I recommend getting the Business Plan) When you're ready to launch your site, we'll go through the process together.

    For domains, you'll need to buy your own domain name. If you don't buy it through Squarespace, you'll need to give me permission to access your domain account.

    After your website is live, Tamar Guse Design is not responsible for any problems related to server downtime, software, or compatibility. You would need to contact your hosting or domain provider for assistance.

  • For every site package, I can upload up to 5 blog posts and 15 products if included in the site design and discussed earlier. If you need more formatted, the work will be quoted on an hourly basis.

  • Payments are divided into two parts. You must pay a 50% non-refundable deposit upfront to confirm your booking. The remaining 50% is to be paid on the final date or when the project is finished (whichever happens first).

  • No, all deposits are nonrefundable because they secure your spot in my schedule. I book projects in advance to ensure that I can give each client the time they deserve. If you cancel, it may leave an empty spot that could have been filled with another project. Deposits ensure that clients are committed to their projects.

  • If you're still not satisfied after two rounds of refinement, we'll keep refining the project at my hourly rate. We start with a detailed questionnaire and discussion to make sure we're aligned, so usually two rounds of refinement are enough.

  • No, I manage the website's appearance and functionality, ensuring it looks attractive and functions smoothly. If you need help with the content, I can suggest skilled copywriters who specialize in creating captivating text. They can assist you in effectively expressing your ideas.

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  • I usually book about four weeks in advance, so I would recommend getting in touch with me as soon as you start thinking you need a designer and well before your deadline.

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